FAQs
- What currency are the prices on the site in?
- What payment methods are accepted at Purerdeep?
PayPal supports major credit cards, including Visa, MasterCard, American Express, Discover, etc.
- What are the delivery fees?
We offer free shipping on orders over $49.99 (Extra shipping fee $6.99 on orders less than $49.99). Additionally, we also offer expedited shipping on US orders, the shipping fee for each order is $9.99. For Remote Areas (including Alaska, Guam, Hawaii, and Puerto Rico) extra shipping fee is $20.
- How long does it take for my order to arrive?
It usually takes 5-8 business days to deliver after order confirmation. We also offer expedited shipping on US orders of 3-4 business days.
- How can I track my order?
Get all your package information using your tracking number from our
"FOLLOW YOUR PACKAGE" section.
- How can I make a refund?
Yes, you can get a refund within 30 days of purchasing the item.
Please note that you must comply with our return policies to issue a refund.
You can also contact us at service@purerdeep.com for your general queries.
- What is your return policy?
We offer a 100% money-back guarantee if you return the defective item within 30 days.
Any object must meet our conditions to complete the return criteria.
- How can customers return products?
By mail
- How much is the restocking fee?
We do not charge a restocking fee on returns.
- The conditions of the product that we allow returns?
New
- Contact Info
Email: service@purerdeep.com
Phone: +1 929-533-9278
Support: Monday-Friday 11 am-6 pm
Address: 817 17th St, Denver, CO 80202, United States