Warranty Policy

The standard warranty on the Purerdeep® leads the industry in water treatment systems for home use providing you with a full 1-year warranty.

If for any reason the product proves to be defective within one year from the date of purchase. Please contact our customer service service@purerdeep.com for replacement instructions.

Making a Warranty Claim
To make a warranty claim you must

• provide us with a copy of your tax invoice or similar proof that the product or products was or were purchased from us via this website; 

• describe accurately the problem you have encountered and provide evidence (e.g. a photograph) to support your claim; 

• state whether you are requesting a replacement, repair, refund or credit.

• For more info, please refers to FAQs The Purerdeep® Water Filter sets the industry standard for home water treatment systems by offering a full 1-year warranty. If, for any reason, the product is defective within one year of purchase, please contact our customer service at service@purerdeep.com for instructions on how to receive a replacement.

To make a warranty claim, you must provide us with proof of purchase, such as a tax invoice, and accurately describe the problem you encountered. Providing evidence, such as a photograph, to support your claim is also necessary. State whether you would like a replacement, repair, refund, or credit when making your claim.

To learn more, please refer to our FAQs section.